Returns Policy

RETURNS

Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange. We do NOT offer a refund for change of mind. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. To complete your return, we require your contact details and invoice number (as emailed to you upon purchase).

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed (less any postage costs indicated), and a credit will automatically be applied to your credit card or original method of payment, within seven business days.

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@clarencefrank.com.

SALE ITEMS

Unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective. If you need to exchange it for a different style, send us an email at info@clarencefrank.com and send your item to: PO BOX 356 Greenacres South Australia 5086. You will be responsible for paying your own shipping costs for returning your item, as well as postage costs for re-delivery (including Australia) if you are wanting a voluntary exchange.